Once you confirm this transaction is legitimate, we will release it for processing and restore full access to your card.
Sincerely, [Bank/Card Issuer Name]
To release it, I just need to verify that you made this charge. Can you confirm the last four digits of your card and the amount? Once confirmed, I’ll approve the transaction and your card will work normally again.”
We apologize for any inconvenience, but your security is our top priority. Once you confirm this transaction is legitimate, we
Dear [Customer Name],
Important information about your recent transaction – [Last 4 digits of card]
If this transaction was not authorized by you, please let us know right away so we can cancel this card and prevent any further unauthorized use. Once confirmed, I’ll approve the transaction and your
The transaction triggered a security rule (e.g., unusual location, amount exceeds normal pattern, merchant category mismatch with spending habits).
Transaction withheld pre-authorization. Card status set to “temporarily restricted.”
[Date] Customer: [Name / Account #] Merchant: [Name] Amount: [Amount] Transaction withheld pre-authorization
Here’s a draft write-up you can use to communicate this issue to a customer, a bank, or your internal team, depending on who the recipient is.
We noticed an unusual transaction on your credit card ending in [XXXX] at [Merchant Name] on [Date] for the amount of [Amount]. As a security precaution, we have temporarily withheld this transaction.