How To Reset Zesco Prepaid Meter Online

Mr. Banda laughed in relief. “That’s it? No technician? No fee?”

Mr. Banda had just returned from a long trip to Lusaka. He was tired, hungry, and looking forward to a cold shower and the evening news. But when he pressed the light switch in his living room in Ndola, nothing happened.

He checked his phone. No "low credit" SMS from ZESCO. He walked outside to the small white meter box mounted on the wall. The screen was dark—completely dead. how to reset zesco prepaid meter

Mrs. Phiri laughed. “Relax. A ZESCO prepaid meter is like a stubborn phone. Sometimes it just needs a restart.”

Mr. Banda did. The screen blinked and displayed a new message: (Rest). No technician

“Look at your meter,” she said. It was a Hexing or Conlog model—the standard blue and white box. Below the LCD screen were two small buttons: one marked (for information) and one marked the ‘lightning bolt’ symbol (for connect/disconnect).

“Not again,” he muttered.

“It’s not the token,” his neighbor, Mrs. Phiri, said, peeking over the fence. “My power is fine. Your meter has frozen. You need to reset it.”