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Ct Autoqa Lite -

1. Overview CT AutoQA Lite automates quality evaluation of customer interactions (calls, chats, emails). It checks for compliance, sentiment, keyword usage, and agent performance without the overhead of a full enterprise QA suite.

# Run every 30 minutes ctautoqa monitor --watch /data/transcripts --scorecard main.yaml --alert email Adding custom keywords list (keywords.txt) great service excellent very helpful Ignore list (ignore_words.txt) um, uh, like, you know Sentiment tuning Edit config.yaml :

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Ct Autoqa Lite

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Community Reviews

The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.

Jon, BA Cabin Crew

Jan 2022

1. Overview CT AutoQA Lite automates quality evaluation of customer interactions (calls, chats, emails). It checks for compliance, sentiment, keyword usage, and agent performance without the overhead of a full enterprise QA suite.

# Run every 30 minutes ctautoqa monitor --watch /data/transcripts --scorecard main.yaml --alert email Adding custom keywords list (keywords.txt) great service excellent very helpful Ignore list (ignore_words.txt) um, uh, like, you know Sentiment tuning Edit config.yaml :